Blogs as Marketing Tools

You can market your business on the Internet without being or using an online copywriter. Use press releases  and an online press room. And here’s how, in an article written a couple of years ago by Marina Parr, when she worked for We Know Words as a copywriter. It’s great advice for anyone with a Web site who wants to improve their SEO! So here it is again…

Who needs on online press room? You do. But the reasons go beyond reaching the media and gaining coverage in next day's newspaper. These days a press room is just as much a "customer room" as it is a place aimed at journalists. Build one correctly, and you're able to use online press releases to tell your company's story directly to whoever is searching on the Web, boosting your credibility with both media and your potential customers. And with customers shopping online for everything from flowers to shoes to cars to enterprise management systems, they are just as likely to end up researching you at your press room as the reporter at the local paper.

Fact is, your online press room's real power is in boosting your visibility on the Web, a cluttered place where search engines crawl through content everyday looking for new, updated information. It's the kind of information that you can naturally add to your press room through online press releases, recent articles and awards, and much more without using and online copywriter or SEO copywriter. So not only are you telling your story to Wesiteb visitors and journalists alike, but your press room's fresh, search engine friendly content is helping people find you in the first place by using press releases for SEO.

An online press room, at its heart, is all about you. It's your best chance to use online press releases to tell your story from all angles, whether it's facts and figures, photos and bios, or logos and slogans. Configure it correctly and fresh content will build your web presence, help the media "get it right" when writing about you and help you connect directly with customers who may not have been looking for you in particular, but will be glad they found you! And you'll be glad to find out you can achieve that kind of SEO without using an online copywriter.

Now that you're convinced you'd benefit from online press releases and a press room, here are nine tips to help you build one relatively quickly and painlessly (really).

Nine tips for building an online press room that builds your online presence

Tip 1: Consider your online press room as an extended About Us page. This is your opportunity to present facts and figures-from when you started your business to where you're located to how many people you employ. It's also a place to flesh out your company's philosophy, give kudos to key employees, note awards you've won and post articles that have been written about you-or in some cases, for you.

Tip 2: You can pump up your online presence further by using press releases for SEO, sprinkling keywords that people naturally search on into the online press release copy you post. It's a simple way to boost your search engine rankings-and get found.

Tip 3: And when you suddenly have a story to tell, your press room positions you to communicate directly with the media, giving journalists instant access to critical information about your company. In addition to being used in online press releases, that information can be boiled down into two to three sentences for journalists to copy and paste into their own stories with little editing. It makes it that much easier for you to help the news media define who you are, rather than them defining you.

Tip 4: Even though you're using press releases for SEO, this is still online PR. Make sure your press room includes all the ingredients the media needs to write and report their stories. That means including key contact information--both email addresses and phone numbers--so reporters on a deadline can reach the right people right away. Also be sure to include a corporate bio and include basic data, including when the company was founded, the number of employees, location, gross annual revenue and other objective, background information that can be dropped into a story.

Tip 5: Think in terms of pictures when thinking about online PR. Nothing tells your story better than pictures that add a human element. So be sure to include photos of founders, directors and other key players. It also helps to have a jpg of your logo, as well as a scenic shot of your operations. Again, you help shape your story by providing reporters with the photos you choose.

Tip 6: Both in your online press releases and your press room, offer easy-to-find links to other information customers or reporters might be looking for: information about the company and its principals, information about your product or service such as product sheets or case studies, recent articles written about your company, etc. An online press room has to be straightforward and not overly salesy. Reporters will spot the hard sell and click away, and so will regular customers who happen to wander into the press room, either on purpose or by chance.

Tip 7: To use press releases for SEO, regularly create online press releases and submit them via an online service like PR Newswire. Or simply add them to your site as separate pages, and link to them from your press room. Regularly can be just twice a year, if necessary, just make sure it's regular (keeping in mind that they more frequently you update content on your Web site, the happier the search engines will be with you). And even if you don't spend the money to submit them online, still add them to your Web site. It shows both prospects and search engines that you keep your site current. After all, these days your online press releases about getting covered in the New York Times; as they're about telling your story to a potential customer as much as to a journalist.

Tip 8: Include a descriptive sentence or two with links to your online press releases, so journalists and regular folks know what they're clicking on. Too many press rooms provide long lists of press releases without enough supporting information telling someone why they should click on a link and what they'll find if they do. Without that summary information, visitors won't bother to click-and you miss the chance to enhance how you're viewed and written about.

Tip 9: Don't treat your online press room as a last-minute afterthought. Think of it instead as a portal to the rest of your Web site-and your company's credibility. Your press room can be-and should be-one of your most information rich, keyword loaded, always changing sections of your Web site. Your press room is also your opportunity to provide visitors a more personal look at you, your employees and your company. And because people don't always enter Web sites through the home page, prospects searching online for information might find your online press room first. So make the most of it by giving it plenty of your attention.

In short, your online press room is really a full view of you and your company, as well as a tool for SEO. Think of yourself in front of the dressing room mirror and take advantage of every angle-from the pictures you post to the articles to the press releases you use for SEO to a three-sentence corporate summary that can be quickly copied and pasted. You're in charge of how you present yourself…and how you get found online in the first place. The power is in your hands. Use it!

And if you find that this sounds too hard and you do want to hire an online copywriter or SEO copywriter to help, go for it. That or use blogs as marketing tools instead!

Note: This Seattle copywriter has been cleaning up a very cluttered We Know Words copywriting Web site. I’ve deleted a ton of files and pages and consolidated and made it much more manageable. I see now what Gerry McGovern means by being a “putter upper.” If blogs had been as easy (and if I’d understood them as well) back in 2002, I would have built a blog to market my copywriter services, not a Web site! Anyway, as I streamline the We Know Words Web site, I find stuff I don’t want to get rid of, so I’m moving it here to this copywriting blog instead. Plus I came across this little plug, and realized I might not have ever plugged my marketing tips ebook in this copywriting blog, oops! OK, enough preface…

Most small business owners can't afford professional marketing help. Nor do they know enough about marketing to do it well. That's why I compiled this ebook, "Marketing in a Minute."

Small business owners want to grow their companies. But growth requires sales, and sales require marketing, and many small business owners struggle with marketing... and time. So they don't necessarily have the skills, nor do they have the time to learn how to do the marketing.

That's where these marketing tips come in. They are short, easy to digest and easy to apply. Without investing in any expensive marketing program. "Marketing in a Minute" offers 104 such marketing tips, written for the realities of small business budget and time constraints.

So where does a marketing ebook crammed full of 104 marketing tips come from? Does one just sit down and write it? Not in this case. It took years to create this book...

In 2002, I took my copywriting prowess and started writing weekly tips and dispensing them via email to small business owners who desperately needed marketing help but couldn't afford to hire a marketing agency like We Know Words. The marketing tips were deliberately short and basic, but offered new ideas for those too focused on running a business to be a real marketer. The tips were nothing fancy, just text and just enough to fit in one's Preview screen. They covered print, Web writing, email marketing and more. I dubbed them "Sharon's Marketing Minutes" and made sure each one could be read in a minute or less. (Hence the title, "Marketing in a Minute.")

I wrote the weekly tips for almost 2 1/2 years until I ran out of time, but not out of ideas. The feedback was always so positive, and more than one subscriber confessed to archiving the marketing tips for future reference. When I announced that I was going to stop writing the marketing tips due to lack of time, many subscribers emailed to say, "Put the tips together in a book."

It took years, but most of the marketing tips are now gathered together into one extremely useful resource for small business owners and those in charge of marketing for a small business.

This Seattle copywriter is finally updating the We Know Words web site. It's a running joke that I need to hire a website copywriter to keep the web site maintained! But a pleasant lull in the copywriting business is making the update doable.

Part of the update is simplifying the site since I now rely more on blogs as marketing tools. (More on that in my next blog.) But I as a copywriter have a tendency to get a little fond of copy. As a result, I'm posting an article on email newsletters here since it's being deleted off the copywriting web site. It's an oldie but goodie and maybe a bit unusal to spot here since I've become such an evangelist for blogs as marketing tools. Why would I be encouraging the use of email newsletters? Granted they are not necessarily the best choice for small business marketing, but for the right size business, and right business, email newsletters are still great for marketing, even in an age of social media. Enough explaining, here's the article...

Market with email newsletters
Perhaps the hardest part of marketing is to keep doing it. The irony is, this is also one of the most important. One contact with a potential customer is less effective than repeated contacts over time. We also live in a world of skepticism and doubt, a world where trust matters more than price when people make buying decisions.

To market effectively, you need to establish and nurture a relationship with a prospect. Ditto for existing customers: Once someone has bought from you, don't assume she'll be back someday. You must stay in touch with her on a regular basis so she'll think of you next time she's ready to buy, and possibly refer you to others in the meantime.

So how do you stay in touch with your past, present and potential customers on a regular basis? E-newsletters. An e-newsletter is perhaps the most effective and cost-effective way to build and maintain relationships that earn their trust. And trust is crucial to sales.

E-newsletters reinforce your other marketing efforts too by:

·         Driving traffic to your Web site through links and special offers.

·         Establishing credibility and positioning your business as a leader and resource.

·         Improving your search engine rankings: Archiving the newsletters on your Web site adds to your content, and search engines love good content!

So why are we suggesting email rather than print? It's cheaper than printing and mailing a hardcopy version, for one thing. Plus you don't know if a snail-mailed newsletter even gets read or if it goes straight into the recycling bin. With an emailed newsletter, you can know right away how many people opened it and even how many clicked on a URL to go to your Web site. Email marketing also gets a higher response rate than direct mail: 10-15% compared to 1-2%.

Of course, as with all good marketing, your results depend on doing your e-newsletter correctly. Newsletters that are infrequent, boring, purely promotional, or sent to people who didn't ask to hear from you only harm your marketing efforts. But do your email newsletter right, and you will reap the rewards of that ongoing contact as you build relationships, earn trust…and make sales.

Stories are compelling. Stories are how people passed along knowledge, lore and culture for thousands of years before the written word. If you have children, you know how compelling stories can be: There are some stories kids can’t hear enough. (I used to know “The Little Engine that Could” by heart, I read it so many times to my son when he was little.) Even longer books keep kids engaged: “Wolf Story” is a chapter book I read dozens of times to Evan, then later to his sister.

Or think about a dinner party: Who’s the most entertaining guest? The story teller, the one who spins the yarns while everyone listens and laughs.

Whether you're marketing your small business, freelancing as a Website copywriter or SEO copywritier, or focused on blogs as marketing tools, you should be telling stories every chance you get.

It’s part of what I call Indirect Marketing. The soft sell. The nuance. The influence. You tell a story about, say, a customer, and other potential customers will relate to that customer’s story much more than they’ll relate to you talking about you.

Here’s an example from the University of Washington Foster School of Business Web site, telling a story about how one person is involved at the corporate level to get other C-level executives interested in getting involved with the school too. The story is about Bill Ayer, CEO of Alaska Airlines, and his personal and business involvement with the school. By telling his story, we’re encouraging other execs to picture themselves there too, playing a similar role and getting a similar benefit.

Stories happen all around you all the time. You just have to get your antenna tuned to notice them. Then, guess the best place for your stories? Your Web site definitely, maybe your email newsletter if you do one, but your blog is the best place for your stories. Your stories can start there, in your blog, where it’s easy to post them. Then they can morph into Web content, printed content, an article in your email newsletter, etc. But if you’re blogging and constantly scratching your head, while at the same time using blogs as marketing tools, start telling your stories!

And you’ll be a hit at the next dinner party too.

p.s. Yes, I wrote the  Bill Ayer story after interviewing him. Delightful person and the only person I've ever met who talks faster than I do!

I would like to request a copy of your e-marketing book.  I thoroughly enjoy your Web site...such great information. Each morning I look forward to reading new posts on your Blog, and if not a new post...a previous one.  We are in the process of redesigning our Web site and the information you provide has been very helpful. Yes...you “extremely bright, talented, informed and fun” women may indeed be the best copywriting agency on the West coast J

Lynn Mitchell

Woodland Scenics

How many times has a prospect told this Seattle copywriter their site was optimized for search, and it wasn’t? Enough times that I could get rich off the “if I had a dollar every time…” way of thinking.

If you want a quick and easy way to know if your website—or your competitor's—is optimized for search, go to the website and look in the very upper left-hand corner. That white text in the blue bar along the top is the Title (created in the html using a Title tag). If it says simply Home, or About Us, or the company name, that website is not optimized for search. I don’t care how many keywords might be plugged into the body copy, that Title tag matters for SEO. (It also mattes when people are searching for you as it is THE text that shows up in the search results! But that's another copywriting topic for another day.)

I’m happy to say Old Friend Footwear finally got their long awaited site launched, and it’s a great example of SEO copywriting! Go to www.oldfriendslipper.com and check out the Title tags on that site. Plus they were willing to work with me to have lots of pages of content (oh, guess I should clarify: I was the SEO copywriter for this project! J), and more content means more opportunities for SEO.

They were also great to work with because they let me do my SEO copywriting without any “vanity” keywords, i.e. those keywords the client wants to win but has no chance at without a lot of money and effort. We have a lot of great long tail keywords, meaning keywords made up of three or more words. And we have a plan for adding content over time. The perfect Website copywriter client!

On top of all that, Old Friend Footwear believes in blogs as marketing tools. Now that the site is live, we’ll start blogging for SEO, using relevant keywords, winning searches, and driving traffic to the site. I look forward to reporting on their small business blogging success!  

Confused about how and why to use blogs as marketing tools? Here’s a little help…

Last week this Seattle copywriter spent a day at Market to the Max, making sure I’m up to speed on the latest and greatest in marketing techniques and trends. I looked forward to the panel on blogging in particular, for two reasons: One, I’m a firm believer in blogs as marketing tools, and two, my friend Chris Baggott was on the panel, and I’m always intrigued by what he has to say.

The panel was a borderline disappointment, however, because Chris’ view, the only one that makes sense for the majority of businesses, was the minor one. (It was also a disappointment because of the moderator’s inappropriate behavior, but that’s irrelevant to my blogging point.)

Chris’ view on blogs as marketing tools is that businesses, including small business marketing, use blogging to get found online. It’s blogging to win in the search engines. What do search engines love? Fresh, keyword-rich content. What do blogs provide? Fresh, keyword-rich content. (OK, now I’m starting to sound like Chris, better be careful!)

But two of the panelists were too focused on using blogs to establish oneself as a thought leader. That’s all well and good and legitimate, but Mychal at Kona Kai doesn’t need to be a thought leader in the coffee business to make his small business successful. He needs to get people into Kona Kai for food, drink and fun (and free WiFi). His blog needs to attract people in Kent, Washington, not New York or Boston or …

Using blogs as marketing tools in the way the other panelists presented isn’t misdirected, it just wasn’t very helpful information for a room full of people charged with marketing their organizations.

Thinking about blogging? Start with a goal. Do you want to be a noteworthy leader in your industry with thousands of people subscribing to your blog? Go that route. Or do you want to sell more products and services and make more money? Then use your blog as a marketing tool and win the search wars.

Earlier this week, this freelance copywriter spent the day on the Seattle waterfront at Market to the Max. As always happens at these marketing conferences, my brain went into overdrive with blogging topics! Here’s the first…

During a (disappointing) panel on getting results from social media, I heard one insightful statement: Large companies can use social media to have small conversations. (Social media meaning blogging, social networking like Facebook, Twitter, etc.)

And that’s one more advantage small business marketing has that too few small business owners take advantage of. If you’re small business blogging, you’re already having small conversations. And you’re uniquely positioned to do so. The CEO of a major corporation might blog (or seem to blog using a ghost blogger), but you’re not going to walk into his factory and meet him in person.

But if it’s Michael at Kona Kai or Harpreet at Punjab Sweets, guess what? You are going to meet them in person when you walk into their place of business.

Part of the appeal of spending your money with a small business is knowing the owner and/or staff. There’s a real relationship there, one that can grow and be nurtured via small business blogging.

Small business blogging also enables you to tell stories that engage, to keep people up-to-date on your business and events, to even turn customers into evangelists when they can share your content.

I’m not sold on other social media tools for small business marketing. But I’m definitely sold on small business blogging.

Another (also disappointing) panel on blogging made me aware of how much confusion there is about why to use blogs as marketing tools, especially for small business blogging. More on that in this copywriter’s next blog…

Why the *&^%$ aren’t more businesses blogging? And even more frustrating, why don’t I see more small business blogging?

I’m a firm believer in blogs as marketing tools. An advocate, even. And I’m continually amazed at how many businesses still don’t use blogs as such. Whether you’re striving for search engine optimization or thought leadership or both, you should be blogging. Period.

I’m such an advocate for blogs as marketing tools, I work as a ghost blogger for some clients. Some people have an issue with that, they think blogs should be written by the CEO or whomever. But they’re missing the point of blogs as marketing tools. That’s great if your CEO can write intelligently about topics people want to hear about, using the keywords that matter most to you in the search wars. But it ain’t gonna fly if that CEO lacks the time and/or ability. Especially if your reason for blogging is getting found online. And for most businesses, especially small businesses, that should be your number one reason for using blogs as marketing tools.

So some of my copywriting clients have me ghost write their blogs, and I work hard to make sure the content is compelling and useful, and the keywords are used the way they need to be. One client’s blog has been very successful, getting noticed and subscribed to by experts in the industry, even though our primary reason for blogging is SEO. (And we’re doing well there two. Last time I checked, we are on the first SERP in Google for our two top keywords, and on the second page for another keyword.)

If this client relied on the CEO or someone else at the company to blog, it would rarely happen, the content wouldn’t be as rich, and the SEO results wouldn’t be as good. I as the ghost blogger make sure I write three posts a week for them, so the frequency is there. I work hard to learn about the issues and provide useful content in a well-written way. And I am able to use keywords, because I’m an SEO copywriter. The result? The client scores big time with me as the ghost blogger, without ever having to worry about whether it’s getting done or not.

Small business blogging is particularly cost-effective marketing and SEO, especially as more and more people go online to find local businesses. If someone’s searching for a coffee shop with free WiFi in Kent, Washington, or a tavern in Burlington, Washington, that coffee shop owner or tavern owner will do well to blog and win those local searches. Search engines favor blogs over static Websites, meaning small business blogging can even take the place of a Website for some small businesses.

Are you small business blogging? If so, tell me about it! If not, tell me why not?

Every page of your Website is a potential “home” page. That’s because any one of your Website pages could be the one that shows up in the search engine results page (SERP) when someone is searching online.

For example, type Seattle copywriter into Google and it’s not the We Know Words home page that shows up on page one of the SERPs, it’s a page within my site.

When working with your Website copywriter (or me), remember that each page must be able to stand alone. When a visitor lands at any page on your Website, they should still get a sense for where they are, what they’ll find, and what to do next.

With or without your copywriter, review each page of your Website and make sure it stands alone, and it includes at least one call to action to do something or to click to another page on your Website.

And along those lines, regarding a call to action, make sure every page is selling. As a freelance Website copywriter, I like to figure out one key action we’d like visitors to take, and to call that out on every page. See for example www.agrmarketingsolutions.com. Our primary goal is to get people to schedule a discovery call. So every single page of the Website includes that call to action in the sidebar.

Whether you’re focused on small business marketing or a huge ecommerce production, search engine optimization or blogs as marketing tools, you can easily make sure every page is a landing page, and every page is selling.

And if you want an objective eye reviewing your Website, ping this Website copywriter at sharon@weknowwords.com. I'll do a Website assessment to determine how well each of your pages is doing its job. Because in this competitive economy, you can't afford wasted space, even in cyber space. Every Web page has to do its job. And that job is to help you sell.

This Seattle copywriter will be there to make sure I’m up to speed on all the latest and greatest marketing trends. If you’re a marketer in the Northwest, anywhere from Seattle to Portland to BC, you’d better be there too! My plan is to soak up all I can on blogs as marketing tools and email marketing and search engine optimization, so I can do a better job on email copywriting and ghost blogging and SEO copywriting. I also look forward to spending the day hanging out with a bunch of smart marketers! And the end of the day networking is always a blast as everyone winds down and relaxes with a drink.

Don't think this is just for big companies. There's lots that applies to small business marketing and small business blogging!

And don't think I'm going just because I was the copywriter for the core messaging either, although that was fun. MRM Seattle did such an awesome job on the concept! A game board, with real playing pieces! What a great agency to work with!

Speakers will be from industry leaders like Google, Microsoft, Alaska Airlines and Virgin Airlines. For a complete agenda, go to http://www.markettothemax.com/agenda.htm.

Hope to see you there!!

This freelance copywriter is technically still on vacation today, but catching up on email and blogging now that I’m back home. Travelling seems to always give me plenty of blog ideas, but, being on the road and busy with my kids, I don’t get them jotted down and forget them. But this past week’s trip to Phoenix brought to mind two biggies in my humble marketing maven opinion…and both fit my marketing is like dating analogy.

Monday morning, we took a very short Horizon flight from Seattle to Portland, to catch a connecting flight. This was a smallish plane, only four seats across, nothing fancy. But there’s “nothing fancy” and there’s shameful. In this case, three rows up from our seats, the plastic panel that houses the fan, light and call button was duct taped in place. Ouch.

Marketing happens at every single touch point with your customer. And marketing is like dating. If a man shows up for a date and his glasses are duct taped together, or his pants are hemmed with duct tape, or any other obvious and in poor taste use of duct tape, the woman is going to raise her eyebrows and feel like she doesn’t really matter to this guy after all. Even if he impressed her on the phone, even if he takes her to a nice place for dinner, even if he shows up with a token gift, she’s going to wonder about the duct tape…and the lack of effort and caring the man shows by blatantly displaying it. If he (and Horizon) is so cavalier about that, what else is he cavalier about? His hygiene maybe?

The duct tape was not a confidence builder, rather a confidence shaker.

On the other side of the coin, Sam’s Café in Phoenix offers a great “free prize inside,” (And yes, I’m borrowing “free prize inside” from Seth Godin’s book of the same name.) The restaurant is marketed as a southwestern grill. The food was good, the service okay, but the free prize was a piece of white chocolate with almonds wrapped in a corn husk delivered to everyone at our table at the end of the meal. It was a free prize both as an unexpected treat, and in presentation. As a marketing is like dating analogy, this is akin to showing up for a date with a rose. Or choosing a particularly nice restaurant. Or some other sweet but simple surprise. It’s the extra touch that a customer—or date—remembers.

OK, last day of vacation so I’m off to ride my horse while the sun is still shining! Back to regular copywriting blogs next week, as I continue my commitment to blogs as marketing tools in 2009!

I post my copywriting blogs on Facebook too, and it’s funny, I tend to get more comments in that space than in my actual blog. Yesterday I was asked an interesting question via a Facebook comment, one I thought best addressed in a blog. So here goes…

Chris, a small business owner asked: “When I seek out a marketing agent/SEO agent, what do I need to be prepared with for my first meeting with you? What would you like to see from your clients? What are your ideal clients? What can we, as business owners, expect from you and how can we best utilize you and not waste both of our times?”

Even though I’m a copywriter who knows words, truly responding to these questions would take more than one blog post. J But I’ll do the best I can.

For me, as a Web site copywriter and SEO copywriter, my questions in that initial meeting are: Who goes to your Web site? Why? How do they get there, via search engine or your other marketing or word of mouth or some other way? What do they want to do when they get there? What problem are they trying to solve?

Knowing the problem they are trying to solve is critical, because that will determine what keywords they are searching with. For example, I was recently the Web site copywriter for a footwear company. You’d think your keywords would be about footwear, right? But these slippers and shoes help people with foot pain, so really the best keywords are the ones that have to do with the problem the consumer is trying to solve, not the solution (i.e. the shoes).

With SEO as with other copywriting, in my opinion at least, the customer is first. You have to be focused on the customer: what are their pain points, how do they think about the problem, are they even aware they have a problem, what words do they use, etc.

For a really easy to use keyword research tool, go to SEO Tools at http://tools.seobook.com/keyword-tools/seobook/. There you type in the keyword you want to research, and it also gives you variations on that keyword.

To answer Chris’ questions more directly: For the first meeting, know your customer and what they are buying, not what you are selling. The more you know about your customer, the better the job your Web site copywriter will do for you. Ideal clients pay attention to the customer’s world view than their own. As copywriting clients, you can expect, from me at least, input not just on SEO and keywords and Web site copywriting, but also site navigation, types of content to include, a plan for keeping content fresh, and of course a very strong recommendation that you use blogs as marketing tools and for SEO to drive traffic to your Web site.

If your Web site copywriter only writes copy and plugs in a few keywords, but doesn’t have any input into the other aspects of your Web site, I’d be nervous.

Why are so many small businesses so slow to start blogging? Why aren’t small business marketing consultants encouraging them to do so? This morning I’m reviewing a prospect’s marketing plan in order to come up with a copywriting estimate for her. I recognize the name of the marketing consultant who created the marketing plan. And I’m disappointed to see she suggested this small business do the same old, same old kind of marketing…especially given that this small business wants to be found in search engines.

Getting found in search engines takes more than an SEO copywriter (i.e. me). It takes more than targeted keywords, keyword rich content and great title tags. I won’t go into SEO 101 here, but using blogs as marketing tools is a fantastic way to win searches and drive traffic to your Web site.

This plan also suggested the small business owner get positioned as an expert in the field, again without any mention of blogging. The plan recommends writing articles, doing an email newsletter, etc. All the usual stuff. OK, I don’t mind repeating myself, using blogs as marketing tools is a fantastic way to position yourself as an expert too!

Maybe small business marketing is slow to catch on to using blogs as marketing tools because marketing consultants are slow to recommend them. In my job as a copywriter, I consider myself not just the one who helps craft the messaging, but the one who also knows how to deliver it, from email newsletters to wikis to Web sites to blogging, etc. For years people have asked me why I don’t call myself a marketing consultant since I know so much about marketing. I say because I stick to what I know: I know copywriting. But I’m a copywriter giving my clients more value because I keep up with what’s going on in the world of marketing.

Marketing consultants must do the same thing. It’s 2009. If I were a small business owner, I’d be extremely wary of any marketing plan that left out blogging. You can’t use 2005 techniques in a 2009 world, especially with a tough economy!

Small business blogging is one of the most cost-effective ways a small business can both be found in search engines and be positioned as experts. If marketing consultants don’t know this and aren’t going to recommend it, they shouldn’t be handing out any advice.

If this small business had invested in a ghost blogger instead of a marketing consultant, they’d be way ahead of the marketing game.

In an earlier blog, I offered a bunch of small business blogging basics. See it here: http://www.weknowblogs.com/blog/sharons-marketing-missive/0/0/small-business-blogging-basics--a-guide

As part of my commitment to blogs as marketing tools this year, and doing a bit of copywriter self promotion, as well as promoting my clients (three wins!), here’s my first time announcing a recently completed copywriting project.

AGR Marketing hired me as a Web site copywriter. Their site, expertly designed by Strategic Design Group, is now up and running, in record time!  

AGR did lots of things right with this site, including telling a story, being specific, having a core marketing message and sticking with it…as a freelance copywriter, they were great to work with, they took my advice to heart, viewing me as their Web site copywriter expert! Thanks, AGR!

See their new site at http://www.agrmarketingsolutions.com/ 

I’m “just” a copywriter (not!) but part of my job is keeping up with marketing trends beuacse it’s not just what you say (the words) but when and how you say them (the delivery). So I’m happy to pass along that MarketingSherpa has a goodie for you: a special report titled “Marketing Wisdom 2009.” It’s a free pdf of lessons learned, contributed by real-life marketers like me and you.

I have only just started going through it, looking for the marketing wisdom most useful for me as a copywriter, but in my opinion, any insights to be gleaned via the experiences of other marketers and copywriters are worth downloading this document.

Even if you only read the Letter from the Editor, you’ll be a step ahead of other marketers. There Managing Editor Bill Rupp outlines three key trends identified while compiling this marketing report:

One, email is not dead. Great news for someone who specializes in copywriting for email marketing! (meaning me!)

Two, build social networks. More great news, as I’m a firm believer in blogs as marketing tools and figuring out how to market via social networks…and I’m a ghost blogger too!

Three, search engine optimization (SEO). Yet even more great news, as a Web site copywriter whose sweet spot is SEO copywriting!

Hmmmm… maybe I’m enjoying this report because it’s telling me all kinds of things I as a freelance copywriter want to hear? And that’s cheering up my dreary Seattle day a little?

Still, it’s free, it’s useful and it’s written by your colleagues. Take a look: http://www.marketingsherpa.com/article.php?ident=31039.

Oh, and if you can use more free marketing advice, ask me for my ebook of 104 marketing tips geared towards small business marketing but useful for marketing any size business.

Why do so many companies shy away from being real? I honestly don’t know. Maybe it’s like my dad used to say, that people are rude drivers because it’s anonymous, they are sheltered by their cars. They’d never cut in front of you in line at the bank, but they’ll do it on the highway. Do companies want the anonymity so they don’t have to behave as well as they otherwise would?

Being real is something I as a freelance copywriter preach and preach and preach. But just the other day working as a Web site copywriter for a new client, I found myself trying to persuade them to include photos of the founders on the Web site…and they flat out refused. As a copywriter, I see the power in words that are real, whether in blogs as marketing tools, small business marketing, email copywriting, wherever. Words are powerful. But only more so when real.

People, you are missing the boat here. Customers want to do business with, well, people. Not nameless corporations. Being real means making a connection to that customer, developing a relationship with her. One that will deepen her loyalty to your customer and brand.

Think about it: Isn’t there a company you stick with mostly because you like it or them? Like the farrier I had who wasn’t very good but was a delight to visit with while he shod my horse, or the drycleaners that’s a little farther from home but you keep going back because you like the owners, or the coffee shop that charges more but you like the welcome feeling you get when you walk through the door…we all have allegiances that don’t make economic sense, but then we shop with our minds and we buy with our hearts.

So how delighted is my little copywriter heart to have two great examples of being real to share with you.

My first example comes from a company I partner with. I do copywriting for their email marketing clients. They hired a new salesperson, no biggie, but the email this guy sent out to introduce himself to clients was a gem. It wasn’t about all this professional experience; it was about him as a person, a real person, who lives in an interesting town, met his wife via online dating, and has an interesting background, born in Europe and raised on the east coast. The tone was conversational and chatty. It made him real. If I were a customer receiving that email, I’d like that guy right off. And we buy from people we like. With our hearts, remember?

My second example comes from Basecamp, aka 37 Signals, a company I love not just because I love their Web-based project management software which I use for our copywriting projects, but because they excel at being real. Yesterday when I logged onto Basecamp, at the top of my screen it announced “Basecamp's birthday! Basecamp turns five!” and then went on to explain they started on Feb. 4, 2004 with a link to their story. This is brilliant because it’s promotion but sincere. When you read the story, you are that much more attached to this company. And what does that mean? Well, I recommend Basecamp to all the freelance copywriters I know, and to clients as well.

Both of these examples gave this copywriter warm fuzzies. And note that they both achieved their goals with words, nothing fancy, just words, real words.

I’ve been thinking on my listening skills lately. Or lack thereof, due to some communications issues that have come up. I think I’m a really good listener, in my personal life, but turns out I’m not as good as I could be. I want to jump in and fix things for people sometimes. Or I get tired of hearing the same old story, so I jump in then too. Or I think my idea is so brilliant, I have trouble keeping my mouth shut. Or… you get the idea! Hey my business is We Know Words. I'm sometimes ready to overwhelm with mine!

But good listening skills are paramount in my career as a freelance copywriter. Every project with a first-time client starts with a kickoff call during which we go through a long list of questions, whether they hired me as Website copywriter or a print project. The goal is for me to learn about the copywriting client’s customers: what are their pain points, what do they want to do better, etc. And listening is primarily what I do during those calls. That’s how I’m able to help my copywriting clients talk to their customers, not at them.

But there’s another level of listening, beyond personal, beyond being a conscientious copywriter. And that’s asking customers to interact with us as businesses, whether we’re in small business marketing or big.

Customers want to have their say! That’s why we have an explosion of Web sites like Yelp and YouTube. Customers don’t want to just be fed content, no matter how great the copywriting. They want to contribute it too!

Is your business a good listener? You’d probably say yes, thinking if someone calls customer service, they get listened to. But there are multiple ways to engage your customers and solicit their input:

• Ask for feedback in your email newsletters, or use a survey tool to ask customers to vote
• Ask for comments on your blog
• When you ship an order, entice the customer to comment on your Web site, about their experience or the product
• In your email copywriting, when you send out transactional emails like order confirmations, ask for input or comments that way
• If you use blogs as marketing tools, put their comments in your blog
• Set up a wiki so customers can contribute content that way
• Have a Facebook group where customers can write on your wall

But then, as all good listeners must do, pay attention!! Don’t just solicit the input then ignore it.

Asking for and listening to customer input has multiple benefits, for small business marketing to huge corporate marketing. Today, for example, I listened in on a discovery call a copywriting client was conducting with a prospect. Why? So I could hear what the prospect had to say, not the client’s translation of it. Now when I work on their email copywriting, I’ll be able to play up the aspects the prospect loved, clarify the aspects that were confusing, and reassure about the aspects that were a little scary.

We got that info straight from the horse’s mouth, and my client listened.

Plus customers like to be listened too, so you're creating all that goodwill too!

Got a way to get input from your customers and to make sure you listen to it? Post a comment! J

As a relevant follow up to my Agri Beef blog, see Tableau Software’s whitepaper on using data to tell stories.

The whitepaper is pitching their software, but it offers best practices for story telling, which I’m paraphrasing here, as I encourage you once again to have your copywriter use story telling…

One, use a story structure. As the whitepaper asks, who are the characters? What is the plot/marketing challenge? What is the happy ending?

Two, be authentic. Your story and copywriting must be real or people will know!

Three, be visual. They’re talking about representing your data, I’m talking about copywriting and words. But I’d say the same thing as a copywriter: paint a picture with words, use numbers, be specific.

Four, make it easy. Keep it simple by simply telling your story, something any copywriter worth her salt should excel at.

Five, ask for feedback. This is one reason for using blogs as marketing tools: You can tell stories in your blog, and encourage people to respond, maybe with their own stories…and that could lead to even more compelling copywriting, provided by your customers!

But most of all, remember that story telling can also be a real fun way to go about your marketing and copywriting!