Day 4 of my MarketingSherpa “Marketing Wisdom for 2010” freelance copywriter insights...

Today's topic ties in with my "marketing is like dating" philosophy. Ron Baginski of Advertising That Works (no website was listed) encourages marketers to "connect with emotions." 

One of my "marketing is like dating" points is that: You must be emotional. Think about dating, meeting someone for the first time, going out on that first date...if they were all business like and professional and, well, cold, you would either think they didn't like you (if you're a woman) or you wouldn't like them (if you're a man).

As a professional copywriter, it's my job to grab the attention of a prospect, whether the copywriting services being put to use are web copywriting, email copywriting or print.

That's why I ask about pain points. I ask what problems the prospect is trying to solve, and how they see their problems.

It is by knowing the pain that I can determine the emotion needed to get their attention. 

As a freelance copywriter, I've found some companies have a hard time with that, with being emotional. They want to keep it all business. And then you know what you get, in the opinion of this professional copywriter? Me too, generic copywriting that doesn't stand out, doesn't engage. It's just more clutter. 

Demand more from your marketing, more from your content copywriter. Demand more from yourself, if that's what it takes. But find the pains, and let your copywriter speak to it, let your copywriter be emotional in the messaging. 

Maybe you'll end up with some emotions too: the happiness you'll feel when your copywriter does her best and engages those prospects at last! 
 

Day 2 of my MarketingSherpa “Marketing Wisdom for 2010” freelance copywriter insights...

Here's a great example of talking to the customer, not at them, this professional copywriter's mantra: Tyler Garns of InfusionSoft submitted a great example of simplifying the marketing message. His company went from a big promise to a small one, from promising an all-in-one solution to promising an email marketing solution. They found the all-in-one message didn't resonate with their small business audience. Turned out, the small businesses were only looking for email marketing.

I've used this example before, but it is worth repeating because this comes up so often in my work as a professional copywriter: Are you selling new mattresses or a good night's sleep? If your prospect views their problem as poor sleep, and they don't know a new mattress will help, do not sell them the new mattress. Do sell them the good night's sleep.

I guarantee if you take a hard look at your current copywriting and messaging, you'll find you tend to talk at customers. You tend to assume they know they need whatever you're selling. And chances are, they don't.

Take one piece of existing marketing collateral and force yourself to reframe it in customer-centric terms. How different is it? 

The marketing tips in my free ebook are from many years ago. More years than I want to admit to! Let's just say, my office has been moved twice since I wrote those tips.

This morning, I started wondering if the ebook was out of date. Maybe I am being an irresponsible copywriter for continuing to offer it to people. One of my biggest pet peeves as a professional copywriters is marketers who give clients out-of-date advice! Was I doing that? 

Literally minutes after I was pondering this, I received a request for the marketing tips ebook from a potential client. I unabashedly asked her to give me her honest opinion about how helpful or not it is given how long ago it was written. I sent her the ebook, and very soon after received this good news:

"I went through all the statements of tips and a number of the paragraphs. I can't wait to read the whole thing through, with my highlighter in my hand! I think it is a wonderful booklet, and it is very generous of you to give it away. I think the ideas are definitely relevant, not only for marketing but for daily life with others. Thanks."

That was a relief and a pleasure to read. I guess it proves too that sound marketing advice is just that: Sound.

If you'd like 104 marketing tips pulled together over the course of two plus years by a professional copywriter, drop an email to info@weknowwords.com or leave a comment on this blog post.

Because I am a mother, I tend to click on those links promising "entry-level jobs that pay" or "best degrees to get now," that kind of thing. I skim them and send some on to my teenager, hoping to spark an interest in something. Anything! 

Because I am a professional copywriter, I was annoyed at the last such article. It suggested English majors get jobs as copywriters.

Ouch.

I've been a copywriter for 10 years. Although I've always enjoyed writing, I do not have a degree in English. I have a degree in Cultural Anthropology. And a Master's Degree in Art History. But back when I was putting all that knowledge to work publishing my little art magazine, I fell in love with marketing.

And that's why an English major can't cut it as a copywriter. At least not straight out of college, and definitely not in my experience.

Being a freelance copywriter, or an in-house professional copywriter, requires a way with words, yes, but more important, knowledge about marketing. In fact, I consider myself a marketer first, a writer second. My business card gives my job title as Marketing Maven.

I've had the English majors and the journalists work for me. It took me three years with one very talented writer to get her to where she was writing marketing copy without my help. She wrote wonderful copy! But it didn't DO anything but read well. It didn't market. It didn't sell.

The others I didn't waste my time with. Once I realized their gift was for writing but they were complete marketing neophytes, I'd give up. I don't have time to teach them about marketing.

I'm not advocating copywriters who don't get English, who can't punctuate or write with correct grammar. But I am advocating marketing before copywriting. If you don't know how to sell something, how are you going to write about it in a way that works? 

Do I sound grumpy? Sorry. I'm just so tired of bad copy. And articles like this likely contribute to bad copy by perpetuating the myth that as long as you can write, you can write copy! 

One of my favorite sayings is: "Write to sell, not to tell." The English majors might be able to sell eventually. But please don't encourage them to go out and sell themselves as copywriters until they get marketing down!

Part of a professional copywriter's job is keeping up with the other pieces of marketing, not just the copywriting. That means delving into information like MarketingSherpa's new Wisdom 2010 report, 34 pages of stories from the marketing trenches on everything from social media to email marketing to search to...you get the idea.

The words I write as a freelance copywriter don't stand alone. They have a context, whether in a website or an email or a brochure or a press release. And they might not even work if they're not targeted to the right audience and delivered in the right way.

So all of us freelance copywriters have an obligation to stay current, not just catchy. For me, I'm paying more attention to social media. I've been working as a blog copywriter for almost two years now, but there's more to adjusting to social media. I'm looking at how I can provide content as a copywriter that fits this new paradigm of Facebook and LinkedIn and Twitter. Or if I even do! Does socia media require a professional copywriter to be effective? I don't know yet! I know it takes a blog copywriter to create quality blog content at the right frequency. :-) But as far as the rest of it, I do not know yet.

It's also interesting to see an increase in requests for script writing. Video is definitely on the rise! And kudos to the companies that realize a good video still requires a good, professionally written, script! 

Even if you're not a freelance copywriter or professional copywriter, take a look at the Wisdom 2010 report. We can get too isolated sometimes, too caught up in the marketing efforts we're embroiled in at our own companies. It's good to get a fresh perspective and start taking a new approach to marketing, including copywriting. :-) 

 

I am slowly, ever so slowly, pulling together my "marketing is like dating book." The irony of being a freelance copywriter is you spend all your time writing for other people and don't seem to find time to do your own writing! 

But I've said enough in this copywriter blog about marketing is like dating to have, of all things, dating websites find it and post comments to it trying to get links back to their own sites. OK, this makes me laugh, but also draw two lessons from it:

My freelance work often involves website copywriting using keywords for SEO, but I know that's only one part of getting your website indexed and ranked by search engines. Links into your site are the other. So going out looking for blogs to post comments on to link back to your website is one way to do that. But, and this is a big but, you have to make sure you're posting in an appropriate place! 

Obviously anyone who things a link to a dating website is appropriate for this professional copywriter's blog didn't read the blog. Dumb.

The other lesson, well, it's not really a lesson, is something I hadn't considered: Here I've come up with 9 ways to improve your copywriting based on the idea that marketing is like dating, and people are coming to me via my freelance copywriter blog saying dating is like marketing. LOL! Yep. It sure is! 

I'll make sure to make that part of the book...when I get enough free time away from web copywriting and email copywriting to work on it...

As a copy writer, I try to be and push authentic. By push, I mean encouraging those clients hiring me as their content copywriter to tell a true story. I also try to push delivering the message the right way. Sometimes it doesn't matter what you say as a freelance copywriter if you say it via a channel or at a time unappealing to your audience.

So Pepsi just got kudos from me on two counts by announcing they're skipping the Super Bowl ad frenzy this year. And they give two reasons that make perfect sense to me as a professional copywriter who preaches talk to your customer not at them: 

1) They are spending $20M on social causes. They would be hypocrites to spend another $12M on Super Bowl ads. That is authentic.

2) They recognize what they would be marketing, this from-the-ground-up campaign of Pepsi Refresh, wouldn't fit with the spirit of the typical Super Bowl ad. (And they could fall flat on their face as a result.) That is about delivering the message the right way...and the Super Bowl ain't it, not for this message.

I'm just a lowly freelance copy writer trying to stay true to her principles as I do my work. How validating to have a company like Pepsi validate two of those principles in such a public way! 

Three days ago, a dog named Bear joined our family. Animals now outnumber people by 5 to 1 (not counting squirrels).

Being a professional copywriter who wants to relate everything back to marketing and copywriting, I was thinking about Bear, and how he sleeps on my daughter's bed and is so protective of us. And boy, does he look protective when he's laying there sleeping next to her! They're the same size! 

Thinking how to relate this to my job as a freelance copywriter, I kept coming back to the idea of peace of mind and security. Having Bear around means feeling safer, even if he might turn out to be a big huge chicken, more than a big huge dog.

But it's the idea of security that matters here, the comfort my daughter feels with that big lug sleeping next to her, and the peace of mind I feel when he raises his head and gives a soft bark just in case. It feels good in a world that quite often doesn't.

Does your marketing offer a feeling of security? Does your web site copywriting make people feel safe buying from you? How about your printed collateral, has your freelance copywriter conveyed your marketing message in a believable way? 

I think about Bear, and even the warm fuzzies I feel as he dozes at my feet while I type, and I think, "This feels good. I want to feel more of this."

I'm not alone. Your prospects and customers want to feel more of that too. Work with your best copywriter and make that happen, make those words on the page or the screen convey that you can be trusted, buying from you is safe, that you really do have that customer's best interests at heart, as Bear does mine.

Be like the big dog.

Revising my own keywords as a professional copywriter who writes a blog, I was struck by how easy it might be to use keywords that don't attract your target audience...quite the opposite.

As I revised my freelance copywriter blog keywords this past week, there were several suggested to me that I knew wouldn't work. Anything with "wanted" in the term was another freelance copywriter looking for work, not a potential client. And search terms that used simply "writer" and not "copywriter" meant people with smaller budgets. (Clients that can afford to hire a professional copywriter will search using the term copywriter, not writer. Anyone who found my blog and therefore Website using the search term "writer" is therefore not a good lead for me, in my experience.) 

Better yet are specific terms like web copywriters, blog copywriter, content copywriter, email copywriting...even if those are competitive search terms that I'll have trouble winning through blogging for SEO, I'd rather fight harder for search terms that I know will help qualified copywriting prospects to find me, rather than use search terms that I could easily win...but then instead of making money as a professional copywriter, I'd be spending time trying to explain to someone why I'm not the kind of writer they are trying to hire. And I definitely don't want to spend time fielding emails and phone calls from freelance writers looking for work, those using words like "wanted" in their searches.

Just because a search term uses a word you want to be found for doesn't mean it's a search term you should focus on in your blog. Be clear who is using those terms and why, rather than investing precious time in blogging using keywords that might generate traffic but won't generate clients or sales! 

Web writing can be a tricky business for a professional copywriter: You're never quite sure what you're going to be working with for a design, sitemap, clarity of message...I wrote my first website in 1997, if you can believe it, way before I even knew what a professional copywriter was! And in the 13 (gulp) years since then, I don't think I've done two website copywriting projects that were the same.

I really like what we were just able to do for Contract Controllers, a CPA firm, and this was a first for me: They had a set template and sitemap for me to work with, because of the company doing their site. But they were smart enough to know that even with a design that wasn't one-of-a-kind, their message better be! 

So they called me in as their professional copywriter. (Am I being self serving here? Probably, but this blog really is about them!)

They were great to work with, and the project went smoothly for this website copywriter. But I give them kudos for recognizing the need to stand out, to have a unique message.

I was a little frustrated with the company putting together the site because they wouldn't let us use unique Title tags (critical for SEO!). And certain elements couldn't be changed. But for the most part as the freelance website copywriter, I'm a happy camper because Contract Controllers got a decent looking site that tells their story.

See the site at http://www.contractcontrollers.com.

I'm a professional copywriter. That means it's my job to know words and how to use them, for websites, email, SEO, print, ghost blogging, press releases, etc.

But I've also made it part of my job as a professional copywriter to know about the tools and means used for serving up the copywriting that is my craft. That means learning about online press rooms, for example, or keeping up with changes in search engine optimization (SEO) copywriting. And much, much more! (You'd be shocked how much I know that has nothing to do with being a professional copywriter!) 

My embarrassing ah ha moment happened when I realized blogs would make perfect press rooms. I happen to know a little something about online press rooms (again, not related to being a copywriter, but related to knowing how to present my work). We did a presentation andarticle on online press rooms few years ago.

But that was before I really understood blogs as online marketing tools.

Using a blog for your pressroom is brilliant because it's easy to upload your content, the search engines will find and index those press releases faster (because they prefer blog content over static website content), it's easily searched, you can add static pages with your contact information and company bio...I honestly can't think of a reason NOT to use a blog for your online press room! 

If you've been thinking, yeah, we really need an online press room, but you haven't wanted to put the time and money into it, try a blog. I bet you can be up and running with your press room in less than half an hour. For tips on what to include, definitely read our article at http://www.weknowblogs.com/blog/sharons-marketing-missive/0/0/you-dont-have-to-be-an-online-copywriter-to-market-your-business-online-use-press-releases.

Lately I’ve been thinking a lot on small businesses, partly because so many have been contacting me over the past month about copywriting…and deciding they don’t want to spend the money on a professional copywriter after all. :-)

And I get that, that’s why I spent 2 ½ years writing over 100 small business marketing tips! I have a soft spot in my heart for the small business. After all, I own one!

But I was thinking this morning that maybe small businesses have an advantage over big businesses, despite their lack of funds--or at least willingness to part with those funds—to invest in compelling copywriting. And then I read Seth Godin’s blog on conceal vs. reveal and that tied right into what I was already thinking.

So if the small business marketer has as smaller budget than the big business counterpart, why would the small business have an easier time marketing? Because the small business can afford to be honest, real, authentic, different even. As Seth says in “Purple Cow,” it’s being different that’s safe, and being the same that’s dangerous (paraphrased). Small businesses can be bolder, they can have a voice and personality and character difficult for a bigger company to pull off.

The challenge remains however: being willing to invest money in marketing from the start. The small business owner or marketer that will be noticed in the crowded marketplace is the one that makes sure they are making a great first impression with their marketing. And that comes from investing in an image and a message that are appropriate. We’re not talking a $100,000 outlay of cash here. A few thousand dollars would get a small business a great marketing startup package.

So, small business marketers, I think you might have the marketing advantage. Make sure you use it.

Yesterday I got an email from a company trying to sell me on a landing page optimization webinar. Now, we write a lot of landing pages at We Know Words (yes, landing pages are another piece of marketing collateral best left to professional copywriters!), and I’m constantly watching for opportunities to stay current on marketing trends. So I was more than interested.

 

As I skimmed the email, I counted four different calls to register, but no price. So I clicked on one of the “register now” options thinking that would take me to a landing page (of course) with more information about the webinar, including price. Nope, took me to a registration form. So I tried another link. Same thing. And another. Same thing. Every link on that page took me to the same registration form.

 

OK, does it make any sense at all for a company to advertise a webinar on optimizing landing pages when they can’t even do one themselves?? And this is a big name company! (Just for the record, no, a registration form is not a landing page if there’s no selling going on. It’s fine to have a registration form on a landing page, but don’t stick it there by itself and expect a conversion.)

 

The main marketing communications lesson to be drawn from this is: Walk your walk and talk your talk! If you’re going to sell a webinar on landing pages, use an optimized landing page to sell it. That’s also part of show AND tell. (Marketing has to be the right mix of copywriting—tell—and delivery—show.)

 

The other mistake they made from a marketing perspective: They asked for too much of me early on in the sales cycle. Which is hilarious given that their email marketing included a picture of a funnel. They apparently chose to send me straight to the bottom of the funnel, but marketing doesn’t work that way.

 

Maybe they’ll do a better job after they see that webinar they’re marketing…